The Facebook Files: Facebook Built a Bot to Prevent Targeting of Credit Ads — and It Failed
PREMIUM – Facebook built a bot called a “classifier” in order to identify credit, housing, and employment ads, in order ...
Tag: artificial intelligence (AI)
Bank of America’s Virtual Assistant Erica Hits 1 Million Users in 2 Months
PREMIUM – Bank of America‘s virtual chatbot Erica today surpassed one million users on the bank’s mobile app. To put ...
Top 3 Fintech Trends in May
A lot happened in the digital banking world this month, from major events in the payments worlds like PayPal acquiring ...
IBM and Crédit Mutuel Demonstrate AI Can Help Bank Employees, Not Just Customers
Many banks have started using artificial intelligence to enhance customer service, whether through chatbots, customer acquisition or money management capabilities. ...
2018 May Be the Year of Conversational Banking
Conversational banking is in the spotlight. Google’s recent voice demo with Google Assistant has led many to look for — ...
Virtual Assistants Can Help Banks with Customer Acquisition
As competition to banks increases, customer acquisition is becoming increasingly important. By offering various types of rewards and point programs, ...
Banks Leave Blockchain Behind and Take to the Cloud
Blockchain has yet to realize its full potential, and right now, it seems like financial institutions and technology providers aren’t ...
How ‘Computer Vision’ May Change Banking
Chatbots are great for personal interactions with banks, but the camera may soon provide an even more powerful tool for ...
Metro Bank Explores Additional Use for AI-Driven PFM Tool, Insights
U.K. challenger bank Metro Bank could extend its AI-driven money management tool Insights, designed for its retail side, to its ...
Will AI Lead to Open Banking in North America?
EXCLUSIVE— As open banking sweeps through Europe with the launch of PSD2, GDPR, and other regulations focused on transparency, North ...
