Analyze This: Improving Consumer Engagement Through Customer Analytics
Big data and customer analytics have and continue to be hot topics in retail banking. According to Bob Meara, senior ...
Tag: Analytics
Using Behavioral Analytics in Banks’ Digital Content
How can banks know what customers really want? Many banks plan to further invest in digital in 2015. It makes ...
Mining Your ATM Data: Extracting the Maximum ROI
You know your ATM data is a goldmine. But now what do you do about it?
Never Mind Apple’s Stance, Data Remains a Core Payments Pursuit
For Apple, privacy means not even securing data, but abstinence from it. What about the rest of the fintech world?
What’s the Hidden Strategy Behind the Belly and Level Money App Updates?
What's the message behind the major two major updates of fintech apps this week? Belly and Level Money, two upstart ...
Turning Customer Complaints into Clues for Improving Service Interactions
In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the ...
SunTrust CIO Talks SMAC (as the Foundation for IT Strategy)
SunTrust Banks Inc. just got SMACed. What will be the key areas of focus for bank technology groups in the ...
MasterCard Re-ups Its Innovation Strategy for the Next Three Years
MasterCard, which yesterday beat Wall Street earnings expectations with a 21% increase in second quarter profits, has put some more ...
21 Reasons Why the Mobile Banking Naysayers Are Wrong
No monetization -- that's the crux of the argument against mobile banking. The Debbie Downers of banking say mobile has ...
5 New Tools for FinTech Developers
Whether you are a developer at a startup or a Big Four bank, you can never have too many tools ...
