KeyBank is establishing a generative AI center of excellence to navigate the new technology before it is regulated.
“One of the things we’re hyper-focused on now is really establishing a COE,” Dominic Cugini, chief transformation officer at KeyBank, said March 19 at Bank Automation Summit U.S. 2024 in Nashville, Tenn.
The $189 billion bank is also working on proof of concept to learn more about generative AI and how it might work for the bank, Cugini said.
Without regulation set, the bank’s COE and POC efforts are in place to help establish an approach and process for gen AI application, he said.
Cugini reflected on days before check imaging regulation, when banks were all imaging checks and were then reprimanded for doing so. That’s what KeyBank is trying to avoid with gen AI implementation, he said.
More news from Bank Automation Summit US 2024 is available here.
