Emerging products: AI agents flood financial services

A slew of agentic AI products have recently hit the market as more financial institutions adopt and deploy the fast-evolving technology. Nearly 35% of companies reported "significant employee adoption” of AI agents in the third quarter, up from 28% in Q2 and 25% in Q1, according to KPMG, which surveyed 2,131 leaders across industries including financial services. As of this month, 59% of financial institutions have either tested or deployed multi-agent systems, according to technology services and consulting firm Capgemini . The following fintechs recently launched AI agents spanning data solutions, risk management and delinquency prevention: Mercury unveils Agent Controls Business banking fintech Mercury launched Agent Controls, a security and governance feature to help businesses monitor and manage AI agents connected to their banking accounts, according to a Nov. 5 company release. The launch comes as Mercury sees agentic adoption accelerate across its customer bases, with the company seeing a threefold increase in new model context protocol (MCP) users from August to October, a spokesperson told FinAi News . An MCP connects AI applications to external data sources, such as bank accounts. With the new controls in place, agents can prepare payments or transfers but any money movement requires “a quick tap of approval from a human,” the spokesperson said. Agent permissions also vary depending on the user, she said. For example, if an employee isn’t allowed to send a payment, that won’t appear in the list of permissions to grant an agent. Admins with full permissions have more control of what an agent can do, she said, adding that agents can be “disconnected in seconds” at any time. Constant AI offers delinquency prevention Fintech Constant AI expanded the capabilities of its conversational AI agent Nia with Delinquency Shield, a tool designed to prevent 60-plus-days delinquencies, the company announced on Nov. 5. Constant designed Delinquency Shield to be resolution oriented rather than merely reminding borrowers to pay their loan, Chief Executive Catherine York Powers told FinAi News . When borrowers say they can’t make a payment through a chat interface, Nia analyzes relevant account details such as deposit and expense patterns and asks the reason behind the hardship and how long it is expected to last, Powers said. Reasons for hardship might include medical debt, reduced income or temporary unemployment, she added. Nia then considers the institution’s policies and offers an appropriate remedy, whether that’s a skip payment, deferment, extension or other repayment plan, Powers said. “We're trying to actually cure the situation, not kick the can down the road, which the regulators don't like,” she said. Powers said 60 days is a critical threshold for delinquencies because “so many bad things happen after that,” including repossession notices, regulatory reporting requirements and cash reserve increases to account for potential charge-offs. Kinective opens agentic vault On Oct. 15, intelligent banking platform Kinective unveiled several AI developer agents to help FIs turn their data into actionable insights. Among the new agents is Report Builder, which allows FIs to build data reports and visualizations through natural language processing, Executive Vice President of Produc t Dan Snyder told FinAi News . Kinective, which connects systems and disparate data, built an abstraction layer so that the agent has “the right context” for each query, Snyder said. “It's going to start figuring out what are the right [key performance indicators], what's the timeline, what kind of chart do I want to use and it's going to actually start building it in real time,” he said. The agent can build reports and dashboards in seconds or several minutes depending on the complexity of the query, Snyder said. After a few minutes of training, some Kinective clients built roughly 75 dashboards, which would have previously taken hours or days, he added. Because bank and credit union employees often don’t know where certain data is stored or how to create visualizations, Kinective views the Report Builder as a practical solution to address this bottleneck, he said. The developer suite also includes agents that explain their actions and where from where they retrieved the data. Additionally, the fintech recently launched Cortive, a platform providing three agentic solutions for deposit growth, customer retention, lending and cash management, according to an Oct. 28 company release. The company’s agentic AI strategy is ultimately built on structured data , human-in-the-loop and helping FIs act on their data, Snyder said. Register here for early-bird pricing for the FinAi Banking Summit, taking place March 1-2 in Denver. View the full event agenda here .

Emerging products: AI agents flood financial services

Kinective, Mercury, Constant AI release agentic products

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Emerging products: AI agents flood financial services

Kinective, Mercury, Constant AI release agentic products

Microsoft cites progress fixing outage that roiled the world

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