American Heritage CU puts multiple AI tools to work
Credit union working with AI providers Kinective, Alloy, Clutch, Engageware
American Heritage Credit Union is working with multiple AI providers to enhance customer-facing and internal processes, with fintech Kinective acting as the centerpiece. For example, the $5.2 billion credit union is using fintech Amelia’s AI voice agent, called Gigi, to automate inbound member calls, a “major help” after a new payment system unrelated to Amelia pushed wait times to an hour, Senior Vice President of Data and […]
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