American Heritage Credit Union is working with multiple AI providers to enhance customer-facing and internal processes, with fintech Kinective acting as the centerpiece.   For example, the $5.2 billion credit union is using fintech Amelia’s AI voice agent, called Gigi, to automate inbound member calls, a “major help” after a new payment system unrelated to Amelia pushed wait times to an hour, Senior Vice President of Data and […]