RBC adds gen AI to ‘fraud-fighting toolbox’
$1.1T bank to launch ‘spell-breaking’ tool to convince customers to halt fraudulent transactions
Royal Bank of Canada is developing tools by combining new and old tech to fight scams powered by gen AI. The bank is blending AI and gen AI tech to fight fraud, Geoffrey Morton, senior director of fraud strategy at RBC, told FinAi News. “We’re exploring specifically within scams,” Morton said. “It’s one thing to be able to detect the scam activity but it’s another problem to convince […]
