DENVER — Michigan State University Federal Credit Union is streamlining authentication at its call center and ultimately reducing fraud losses with the help of AI.  Prior to the addition of an AI authentication solution, the $8 billion credit union’s call center agents were taking three to five minutes to verify a member, creating frustration, Jamie Smathers, vice president of fraud prevention at MSUFCU, said March 3 at the FinAi Banking Summit.  Bad actors sometimes call the center with member […]