Credit reporting service Equifax launched a consumer mobile app yesterday, an app that would allow users to lock credit access via mobile —  that is – if it would stop freezing and glitching in the middle of processing such requests.

The app, called Lock & Alert, was made available free to consumers yesterday. Billed as a simply designed tool that would allow users to lock access with a swipe of the finger, using the app came with complications, the New York Times reported, including filling out forms not optimized for mobile.

The company was not experiencing “widespread issues” with the app, a company spokesperson told the New York Times, but there had been problems Equifax was working to solve.

The company’s mobile app comes after Equifax reported that the Social Security numbers, and other identifiers, of 145 million customers had been hacked.

Read more at the New York Times and TechCrunch.

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