JPMorgan Payments is blending generative AI with machine learning to improve fraud prevention.  “I often joke, we can catch 100% of the fraud by stopping every payment and investigating it, but that would result in a horrible customer experience,” Greg Hodges, head of trust and safety at JPMorgan Payments, told FinAi News. “But we have to find a balance between protecting the customer without generating a lot of false positives that induces friction.” The […]