Fiserv’s network issues are resolved following Friday’s outage, which stemmed from a planned network enhancement at one of its data centers.
The data center glitch affected peer-to-peer payment provider Zelle’s transactions during the outage.
“On Friday morning, we experienced an internal issue that temporarily disrupted service,” Fiserv told Bank Automation News. “The issue was fully resolved Friday, and all impacted transactions have since been successfully processed.”
Financial institutions including Navy Federal Credit Union, Bank of America and Truist, among others, experienced issues processing Zelle transactions, according to real-time outage status website Downdetector.
“When the issue arose, our network team acted immediately to reverse the change and implement a series of phased, carefully coordinated actions to restore service. These efforts were carried out in close collaboration with our technology vendor partners,” according to the Fiserv statement.
A spokesperson for $536 billion Truist corroborated the resolution today, noting that all issues were resolved by Saturday morning.
The Fiserv data center outage follows Citi’s April 29 outage and Capital One and FIS’ technical glitch in January.
