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#CitiSimplicity Gets Hijacked

JJ HornblassbyJJ Hornblass
April 23, 2013
in Banking, Payments, Risk & Security
Reading Time: 1 min read
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In yet another sign of the risks of social media marketing, Citibank’s Twitter campaign for its new Citi Simplicity Card has been hijacked with negative tweets.

The hashtag #CitiSimplicity, designed to showcase social media comments on the new Citi credit card, is generating some negative comments about the bank. For example, Citi posted a tweet about how “#CitiSimplicity is putting every cent towards wedding of ur [sic] dreams, not a late fee. Learn about no late fees, ever.” And that generated the following reply comment:

@Citibank Up yours, debt plantation masters. #strikedebt

Ouch.

CitiSimplicity.tweets.042313.large

 

A request for comment from Citibank — via Twitter — went unanswered.

Tags: CitibankSales & MarketingSocial Mediasocial media marketingTwitter
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