Bank Innovation 2013: A Tale Told in Tweets (Day 1)
While panelists were hashing out the future of banking innovation onstage at Bank Innovation 2013, audience members and those following the conference online used the #BI13 hashtag to keep the conversation going. The tweeting was so thorough you could almost reconstruct the discussions from social media alone.
Here’s a selection of tweets that we think captured the flavor and excitement of the event particularly well, presented in roughly chronological order. These tweets cover the first four panels and presentations — What is “Banking” Today?, Big Data and Banking, New Product Strategies & Possibilities, and Harnessing Social Media for a Better Customer Experience — up to the presentation of Awards at the end of Day 1. Day 2 tweets are rounded up here.
When fee, float and interchange are all under attack, innovation is imperative #BI13
— Melanie Friedrichs (@mfriedri) March 18, 2013
@hornblass notes the Janet Jackson question consumers are asking banks: "What have you done for me lately?" #bi13
— Sam Maule (@sammaule) March 18, 2013
Banking doesn't create engagement which resonates with people says Jeff Stephens from creative brand communications #bi13
— Deva Annamalai (@bornonjuly4) March 18, 2013
Panel at #bi13 talking about innovation in ATMs. I can't remember when I last used an ATM at home in Finland… #differentworld
— Kristoffer Lawson @setok@attractive.space (@Setok) March 18, 2013
The scale of intimacy is much tighter at smaller banks, and may not be scalable, says @leimer #bi13
— Bank Automation News (@BankAutomation) March 18, 2013
$WFC takes 6-9 months for new customer to get acclimated to Wells Fargo. Five months from first ATM use to become "power depositor" #BI13
— Mike Crawford (@mccrawf7) March 18, 2013
https://twitter.com/andytastic/status/313759358024548353
https://twitter.com/benry/status/313760525467140096
https://twitter.com/andrewtilbury/status/313763143891423233
Liquidity preference lives- Wells Fargo is still seeing double digit growth in cash usage, 5 years after the crash #BI13
— Melanie Friedrichs (@mfriedri) March 18, 2013
Grt quote from @jeff_stephens at #bi13 for anyone interested in breaking the mold >> "You can't read the label from inside the bottle"
— Gregg Wheeler (@greggwheeler) March 18, 2013
Please set that as the standard! @leimer: Next time I'm going to live tweet from the panel. #fintechneversleeps #bi13
— Matt Wilcox (@mattwilcoxpro) March 18, 2013
https://twitter.com/leimer/status/313786092597944321
Poorer customers have the same behaviors, but less resilience, than wealthier customers, says @shawnbudde #bi13
— Bank Automation News (@BankAutomation) March 18, 2013
Shawn Budde: “Being poor is really inconvenient.” #BI13
— Matt West ️ (@MattFreakinWest) March 18, 2013
Shawn Budde states clearly that innovation in banking will be driven by startups. Banks: listen & work with that, not against. #bi13
— Kristoffer Lawson @setok@attractive.space (@Setok) March 18, 2013
https://twitter.com/leimer/status/313791738152116224
"Relevance trumps the creepy factor." #bi13 #heckyeah
— Jeff Stephens (@Jeff_Stephens) March 18, 2013
MercBank's John Schulte says community banks are not good data aggregators and so must be open to working with startups. #bi13 #bigdata
— Bank Automation News (@BankAutomation) March 18, 2013
Customer, not business drives the conversation @kimariematthews #bi13
— Deva Annamalai (@bornonjuly4) March 18, 2013
RT @BankInnovation Primary use cases for social: Help Me, Advise Me, Validate Me, Communicate (Be heard) @kimariematthews #bi13
— Wendy Beswick / Over on LinkedIn (@wenbryant) March 18, 2013
I do think SoMe presence is very important for cust support. Just important to realise that is the start, not the end of social. #bi13
— Kristoffer Lawson @setok@attractive.space (@Setok) March 18, 2013
