Customers Bank is embedding its banking services directly into AI-driven digital closing platform Qualia Bank Partner Network to save time. 

“By embedding banking services directly into the Qualia platform, title companies don’t have to move between systems to initiate or receive wires, manage deposits or reconcile transactions,” Customers Bank Chief Banking Officer Lyle Cunningham told FinAi News. 

Lenders that use Qualia’s platform have reported saving 20 to 40 minutes per file, Cunningham said.  

“Operating in a single, integrated system eliminates duplicate data entry, improves efficiencies and reduces the back-and-forth that slows down closings,” he said. 

The $24 billion bank is the latest bank to integrate into Qualia’s platform, joining: 

• Axos Bank; 

• BankUnited; 

• Capital Bank; 

• Citizens; 

• Emigrant Bank; and 

• Encore Bank.  

Further integrations

The bank is also integrating with Qualia Shield, the platform’s wire fraud detection solution, Cunningham said.  

Shield offerings include identity verification, wire risk assessment and transfer insurance backed by Lloyds, according to Qualia. 

The integration is planned for late spring.

Axos Bank is also expected to be fully integrated with Shield by the second quarter, according to Qualia. 

Register here for the inaugural FinAi Banking Summit, taking place March 2-3 in Denver. View the full event agenda here.