Despite surge in new users, challenger banks still face profitability issues
Challenger banks have reshaped the customer experience across financial services, drawing in consumers and investors alike, but that might not...
Strategy
Enhancing the customer journey through smart automation
High-leverage opportunities for customer journey improvements Removing friction to deliver simple, easy, fast Aligning front-end delivery (web, mobile) to back-end processing ...
Balancing automation and human intervention
Which processes and functions should be automated? What is the right mix of human vs. ML & RPA for a successful automation...
Automation successes and failures: Lessons learned from the global pandemic
What processes did banks automate, and what stayed manual? Implementing automation projects on accelerated timelines Lessons learned in back-office efficiency ...
The automation journey: Best practices for project implementation
Where to start and how to drive implementation forward Quantifying benefits and gaining stakeholder buy-in What best practices should banks...
Under the hood: What’s new in robotic process automation, machine learning and other technologies
Emerging technologies and their potential benefits Leveraging RPA for straight-through processing The role of AI/ML technology in back-office optimization ...
Fireside chat with Kenneth Meyer, Chief Information Officer of Digital Channels and Innovation at Truist Bank
Kenneth Meyer, Chief Information Officer of Digital Channels and Innovation at Truist Bank will share insights and perspectives on key trends...
The state of banking automation in the wake of COVID-19
Principles of automation that are working in banking and beyond after COVID-19 Assessing the level of automation in banks today...
The path forward for branch banking
The COVID-19 pandemic has fundamentally changed the way customers and members interact with their financial institutions (FIs). Though many FI...
Wells Fargo experiments with corporate card and regtech innovation
Wells Fargo is exploring new technology in the corporate credit card and legal servicing space. The $1.92 trillion bank’s internal...
