‘One-size-fits-all’ not the best AI strategy
Customer demographics play a role in AI-driven chatbot adoption at financial institutions. “Having a one-size-fits-all strategy is not the best...
Banking
Real-time data drives consumer decisions post rate cut
Financial institutions are looking to real-time, data-driven insights to suggest actions clients can take to benefit from last week’s interest...
Citizens invests in gen AI training
Citizens Bank is training employees on generative AI, engineering, cloud application and development, security and operations. “We have a targeted...
Big tech pulls back on in-house financial services innovation
Tech giants are bailing out on in-house financial services innovation as they look to embed their offerings into third-party vendor...
SMEs ‘one of the biggest winners’ of open banking
Open banking regulation set to finalize this fall will boost small- and medium-sized-enterprise access to financial services, experts said this...
TD Bank names Chun as CEO
TD Bank named Raymond Chun its incoming chief executive today after current CEO Bharat Masrani announced plans to retire in...
How Citizens is prepping for open banking
Citizens Bank is investing in its API infrastructure, migrating operations to the cloud and teaming up with vendors to ready...
JPMorgan explores taking over Apple card that Goldman wants to ditch
JPMorgan Chase & Co. is in discussions with Apple Inc. about taking over a credit card portfolio that rival Goldman...
75% of Truist customers’ primary access is mobile app
Truist Financial is seeing increased mobile banking adoption among its customers as it prioritizes personalized experiences. “You hear people talk...
Five AI-driven fintechs to watch
Banks and investors are evaluating AI-driven startups for long-term growth opportunities. “Investors are keeping close tabs on AI-related innovation,”...
