Bank of America Erica users jump 67% YoY
Bank of America’s virtual assistant Erica continues to gain traction among customers, with usage jumping 67% year over year to...
Banking
Jack Henry solves PPP pain points with integrated approach
Jack Henry Lending is offering an integrated solution for FIs unable to service loan applicants, just in time for this...
Temenos eyes automated chat for Engage platform
Bank software company Temenos is exploring automated messaging capabilities for its Infinity Engage platform, a move that would mark a...
Google Cloud secures major Italian bank
Google continues to make major banking inroads with Monday’s announcement of a new deal to manage IT infrastructure for one...
Movers and shakers: Notable December hires in fintech and banking
Financial institutions rounded out 2020 with new faces filling C-suite positions. WSFS Bank and Google Cloud named new technology and...
UiPath says it filed confidentially for IPO, could be valued at more than $20B
UiPath Inc., an automation software maker that could be valued at more than $20 billion, said it has filed confidentially...
To optimize automation, banks should consider call center restructure
Financial institutions investing in automation for contact centers can boost their productivity most by starting with humans rather than the technology. While interactive voice response (IVR), click-to-call and...
Lack of automation plagues bank employees amid pandemic
Even as automation picks up steam in the finance world, it’s not happening quickly enough for many bank employees. Thirty-two...
Banks to boost RPA spend in 2021
Financial institutions are planning to boost their budgets for robotic process automation as they look to gain efficiencies amid macroeconomic...
Cisco agrees to buy U.K. cloud company for $721M
Cisco Systems Inc. agreed to buy U.K. customer service software maker IMImobile Plc in a deal valued at about 543...
