Greylock Federal Credit Union has selected Alkami to improve its digital banking offerings. 

The $1.5 billion credit union will implement the Alkami Digital Banking Platform to provide online and mobile banking to its retail and business clients, according to Alkami’s March 5 release. 

Plano, Texas-based Alkami will also provide the following to the credit union: 

• Account management features;  
• Streamlined account opening processes; and 
• Data analytics capabilities to improve operations. 

With Alkami, Greylock’s clients will be able to make a “request for robust digital solutions to accommodate their remote banking needs,” Shenna Brady, vice president of digital experience at the Greylock FCU, told Bank Automation News. 

The Pittsfield, Mass.-based credit union “created a focus group to review multiple demos from various online and mobile banking providers,” and Alkami scored the highest, she said. 

The credit union has more than 100,000 members in Massachusetts, New York and Vermont, and most of its clients are retail customers, Brady said. 

Quontic Bank and IC Credit Union also leverage Alkami’s cloud-based digital banking solutions, according to its website. 

VyStar Credit Union joins NCR ATM network 

VyStar Credit Union has selected NCR Atleos to provide ATM service, according to NCR’s Feb. 28 release. 

By joining the Allpoint ATM Network, Vystar customers will be able to access more than 40,000 ATMs surcharge-free across the country, Lauren Morrison, VyStar vice president of card products, told BAN. 

Cardholders demand access to cash whenever they need it, wherever they are, but providing it can be costly and challenging, Diego Navarrete, executive vice president of global sales at NCR Atleos, told BAN. 

Allpoint ATMs are placed in retail locations and can be found in CVS Pharmacy, Walgreens, Target, Circle K and Kroger stores, he said. 

“Financial institutions are looking for a way to offer self-service access to cash and financial services via ATMs, without having to light up new branches, and Allpoint ATM Network provides that,” Navarrete said. “It essentially lets financial institutions plug into Allpoint, as a utility, because it is already up and running and independently owned and operated by NCR Atleos.” 

High Plains Bank expands access with Jack Henry    

High Plains Bank is using tech provider Jack Henry’s open banking framework to increase access to the Latino community, according to a March 6 release from Jack Henry. 

The $390 million bank is expanding access to Spanish-speaking customers by upgrading its digital banking platform with Spanish-language options, the release stated. 

Open banking regulations can bring more underserved communities into the ecosystem by giving consumers control and access over their data, Joshua Jordan, digital engagement director at tech provider Jack Henry, told BAN.  

High Plains has been working with Jack Henry since 2016 and has used many of Jack Henry’s solutions — including core conversion, card processing services and its Banno platform — to improve its digital customer experience, Brian Otteman, chief experience officer at High Plains Bank, told BAN. 

Airbase, Sardine team to combat payment fraud 

Expense management provider Airbase is joining forces with fraud prevention and compliance solutions provider Sardine to fight payments fraud, according to a March 6 release from Airbase. 

Airbase shares relevant payment and transaction data through Sardine’s API, allowing Sardine to generate timely alerts for the Airbase risk team in real time, Preston Miller, manager of fraud and chargeback at Airbase, told BAN. 

Sardine’s solution uses proprietary device intelligence and behavior biometric signals to detect early signs of fraud and scams, Eduardo Lopez, head of marketing at Sardine, told BAN. 

Sardine monitors the following device and behavior signals to track fraud; 

• Device fingerprints;  
• Geolocation, proxy or VPN use; 
• Copy, paste and autofill activity; 
• Hesitation and distraction events; 
• Typing and mouse movement; 
• Cardholder data;  
• Email, phone and telco data; and 
• Counterparty risk profiles. 

Sardine has more than 250 customers across a diverse set of verticals that include financial services such as banks, fintechs, payment processors, e-commerce marketplaces, and high-risk industries like crypto and gift card exchanges, Lopez said, adding that the company has 82 financial services customers that use its fraud and compliance solutions daily. 

Sardine facilitates tens of millions of transactions per day, as well as millions of non-transactional events related to login, account creation, device usage and other leading fraud indicators, Lopez said. 

Sardine teamed up with embedded banking software company Treasury Prime in July to provide fraud solutions to Treasury Prime’s customers. 

Visit Bank Automation News’ Transactions Database, which lists the technology selected or acquired by companies in the financial services industry, with a specific focus on technology that enhances automation.

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