RBC looks to improve CX; Q2 spending up 22%
Bank partnered with AI platform Conquest Planning in April
Royal Bank of Canada’s discretionary and tech-related expenses increased by 22% for the second consecutive quarter as the bank looks to continue improving its digital offerings to customers through AI. “We’re currently investing in technology to further modernize our client tools and infrastructure to drive scalable growth in the future,” David McKay, president and chief […]
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