Happen Bank is using AI across roughly 60 use cases, with the technology’s greatest value coming from exposing operational friction that had previously gone undetected.  The digital bank has embedded AI throughout marketing, compliance, design, fraud, software development and its call center, Chief Executive Scott Sanborn told FinAi News.  Most uses of the tech remain internal, Sanborn said, adding that, the call center rollout has delivered outsized returns by giving the company granular insight into why customers reach out.  “We now know the […]