KeyBank will increase its investment in technology and AI in 2026 as it has started to reap returns from the technology.  For example, the bank is saving 97% on its call center costs by using AI, Chief Executive Christopher Gorman said during today’s fourth-quarter earnings call. A call handled by AI costs 25 cents, while a call handled by a human costs $9, he said. The $184 billion bank, which had 40 AI proofs of concept in place in 2025, […]

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