Citi is looking inward to identify and develop new AI use cases and deploy existing AI tools within the organization. Citi has launched two internal programs this year, AI Champions and AI Accelerators, Payal Jain, head of...
Citi is deploying AI at scale internally to drive efficiency, with several tools already available to nearly 80% of its...
FourLeaf Federal Credit Union is using AI to grow its auto loan portfolio, increasing originations while keeping quality lending standards. The $14 billion credit union has exceeded $1 billion in loan originations so far in...
Global technology provider HCLTech is developing gen AI solutions both internally and by teaming up with AI giants to meet the demands of its...
Royal Bank of Canada is developing tools by combining new and old tech to fight scams powered by gen AI. The bank is blending AI and gen...
Gen AI delivers quantifiable returns for TD Bank, and it is planning to deploy the tech more widely. One of Toronto-based TD’s first gen AI use cases...
TD Bank has deployed AI-driven platform TD AI Prism to predict consumer needs and provide them with solutions proactively. The $1.2 trillion bank’s...
Royal Bank of Canada is seeing increased efficiency and output through continued investment and deployment of AI. The $1.1 trillion bank launched RBC Assist for 30,000...
Financial institutions that are deploying gen AI are seeing efficiencies, but quantifying ROI is difficult. Returns from traditional machine learning are more quantifiable than returns from generative AI, Valley Bank Chief Data and...
Citizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots. The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel...
