Fifth Third Bank to Add 100+ Branches to Improve Customer Experience
For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical...
Fintech AsiaCollect Seeks to Digitalize Debt Collection in Southeast Asia
With the majority of the region's debt collection being handled by small, provincial agencies, the process in Southeast Asian markets...
Are Ride-Hailing Apps Responsible for Southeast Asia’s Growing Fintech Market?
Fintech in Southeast Asia is reaching new records for both deals and funding. One of the reasons for this rise...
3 Notable M&A Deals in Payments
Two of the biggest M&A deals in fintech history occurred in the past three months: Fiserv Inc's $22 billion purchase...
User Experience Is Key to Customer Satisfaction, Report Says
Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a...
BofA Opening More Financial Centers to Support Digital Strategy
While many banks are shutting down branches, Bank of America is adopting a "high-tech, high-touch" strategy, which will result in...
Citigroup Attributes Q1 Deposit Growth to Its Digital Channels
Citigroup's digital channels are crucial to growing its new-to-bank customer deposits, according to CFO Mark Mason, who reported single-digit YOY...
New Biz Dev Head at BBVA Compass Sets Priorities Around Leveraging Data
BBVA Compass, the U.S. arm of Spanish giant BBVA, has a new head of business development, Jose Luis Elechiguerra, whose...
Alt Lender BlueVine Moves Into Larger Credits with New Loan Product
Aimed squarely at small- and medium-sized businesses, digital lender BlueVine on Monday launched a "Term Loan" product to diversify its...
Commercial Banks Turning to Fintechs to Improve Customer Experience, Report Says
U.S. commercial banks are increasingly looking to fintechs to improve customer experience. In fact, a new Fraedom report shows that...
