6 years after the banking industry requested the RBI to permit White Labeled ATMs (WLA), the regulator finally relented last...

Register to the Webinar Event Overview The objective of the session is to discuss the findings of the primary research conducted...

For all their claims of customer-centricity are banking institutions doing enough to endear themselves to the customers of the future?...

By 2020, 42% of the world’s workforce will belong to Generation Y. That’s a generation brought up on a digital...

It’s a given that when you’re dealing with customers from the most educated, communicative and socially connected generation in the...

Each year, we add 2 billion hexabytes (that’s 2 billion, billion bytes) of data just in social conversation. American companies,...

Mostly, I’m a fan of technology, but I admit that face recognition has me confused. The concept is fascinating at...

Beleaguered financial institutions in search of a way out and successful ones looking for the next winning formula need only...

Just like the road from ill health to recovery traverses testing, diagnosis, treatment and recuperation, the path of economic malaise...

Two reports that I read recently set me thinking. One was about online financial product searches exceeding offline search for...