Clients demand an end-to-end experience, Plaid says
Ethan Geiling, lead for strategic financial institution partnerships at fintech Plaid, said consumers prefer their banks to offer access to...
Transactions: BNY taps OpenAI to enhance in-house platform
BNY and OpenAI have entered a multiyear agreement in which the $30 billion BNY will use OpenAI’s artificial intelligence tools...
Client experience drives ROI for AI assistants, Citizens’ Wyper says
NASHVILLE, Tenn. — Financial institutions can generate gains from AI-driven assistants if client demands are prioritized. From left: Vaidik Trivedi,...
FIs can’t sleep on AI strategy, Morgan Stanley’s Picariello says
NASHVILLE, Tenn. — All financial institutions need an AI strategy in place in 2025 to keep pace with evolving use...
Experts: Citi needs better tech to avoid making erroneous payments
Citi has made an erroneous payment for the second time in the span of five years — and this time...
Movers and shakers: Citizens names Mark Williams head of business banking sales transformation
Citizens Bank has named Mark Williams as head of business banking sales transformation. Mark Williams, head of business banking sales...
Citizens on pace for 100% cloud migration by Q3
Citizens Bank aims to complete cloud migration by the third quarter as part of its effort to accelerate digitalization and...
Transactions: Freedom Bank of Virginia, Apiture launch digital platform
Fairfax, Va.-based Freedom Bank of Virginia completed integration of Apiture’s digital banking platform for online and mobile banking, the software...
First Bank of the Lake’s Grandner to speak at Bank Automation Summit 2025
AnaLiza Grandner, chief payments officer at Osage Beach, Mo.-based First Bank of the Lake, will speak at Bank Automation Summit...
Synchrony’s Prism platform underwrites $180B in loans annually
Synchrony is expanding the capabilities of its patented credit-decisioning tool, Prism. The Stamford, Conn.-based digital bank has been investing in...
