According to a recent survey by Asian Banker Research, 71% of top tier banks in Thailand and Indonesia cite customer...

Effective communication with customers is undoubtedly a key objective for all organisations, but with the rise in automation in the...

Banks have woken up to the fact that cross-channel banking is a key ingredient to drive sales and increase loyalty.Cross...

With all this talk about the customer centricity over the past few years, it got me thinking, is it really...