USAA melding human, AI interactions
USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice president of...
Auto lenders transform customer experience with agentic AI
It’s dark outside and you are browsing available vehicles in your area from your phone as you plan your next...
TD to roll out anti-money laundering tools in Q3
TD Bank will roll out additional tools in 2025 to identify and remediate suspicious activity linked to money laundering after the U.S....
CFPB pause prompts concern of ‘regulatory vacuum’
Lenders must be mindful of existing consumer law and state-level enforcement despite the current pause in enforcement activity by the Consumer...
CFPB’s Rohit Chopra fired, bureau activity paused
The Trump administration fired CFPB Director Rohit Chopra on Feb. 1 in a move that had been expected with new...
Auto companies battle AI bots, competition in hiring
Automotive companies are keeping an eye on how AI is changing the job application and hiring processes. Used-car retailer DriveTime, for...
Auto lenders lean into AI for customer service
Auto lenders are incorporating artificial intelligence into their processes to improve customer service automation and credit decisioning while eyeing uses...
CFPB funding under new scrutiny
The Consumer Financial Protection Bureau is facing additional challenges that call into question the legality of the bureau’s funding. The Supreme Court upheld the CFPB’s...
CFPB probes emerging AI-based tech
The Consumer Financial Protection Bureau has once again made it clear that new AI- and machine learning-based technologies are held to the...
Pagaya eyes personal, auto loans with OneMain Financial
AI-based financier Pagaya Technologies plans to expand its new relationship with subprime auto lender OneMain Financial to an enterprise agreement as Pagaya eyes continued...
