AUSTIN, Texas – June 15, 2011 – Wincor Nixdorf Inc., one of the world’s leading providers of IT solutions and services to retailers and retail banks, today announced that Michigan First Credit Union has increased its membership by 35,000 new members and tripled the number of transactions processed since implementing Wincor Nixdorf’s ProCash ATMs with Cash and Check Deposit Modules (CCDM) in 2004.

Wincor’s solution, which Michigan First branded as MoneyWorks Banking Centers, is installed at each branch. The MoneyWorks machines can handle approximately 320,000 transactions each month – nearly three times as many transactions as a teller can process. Since implementation in 2004, Michigan First has averaged more than 1,400 new members each month, growing from 50,000 to 87,000 members, while adding only five new branches.

“Without the Wincor Nixdorf ATMs, Michigan First would have needed many more branches to handle the increased volume,” said Michael Poulos, president and CEO of Michigan First Credit Union. “Member service is about more than greeting members with a smile and a hello – it’s about offering technology and services that fit their lifestyles and, ultimately, help achieve their financial goals.”

Michigan First has deployed 18 Wincor Nixdorf ProCash ATMs in eight branches since 2004. Wincor Nixdorf also provides comprehensive IT services for Michigan First’s installed ATMs to ensure reliability for its high transaction volumes.

“Our culture and commitment to service drove the decision to choose Wincor Nixdorf to expand our ATM fleet,” said Poulos. “Their innovative designs and usability, as well as the flexibility and security of their solutions, were exactly what we needed to continue improving our customer service and enhance our members’ experiences.”

Based in metropolitan Detroit, Michigan First has more than $580 million in assets and nine branches located in Macomb, Oakland and Wayne Counties. The credit union recently renovated its branches with new technology to improve efficiency and enhance the overall consumer experience. ATMs and software from Wincor Nixdorf were selected as part of this transition because Wincor Nixdorf was the only vendor able to supply the sophisticated technology necessary to allow Michigan First’s tellers to shift their focus to providing more diversified and increased member services.

“There is an inaccurate perception that self-service solutions can reduce the bank’s personal relationships with their customers,” said Alan Walsh, executive vice president, U.S. Banking Division. “In reality, self-service ATMs are critical to strengthening existing client relationships and attracting new members. Michigan First proves this point; offering envelope-free cash and check deposit and the option to select the denomination of withdrawals to their members has allowed employees to more effectively focus their efforts on customer service and membership growth – without increasing the number of branches.”

A recent survey conducted by Wincor Nixdorf revealed consumers prefer to use ATMs for their banking transactions. Seventy-four percent of respondents hope that one day their ATM will offer all of the functionality and services as their teller, and 88 percent of consumers would like to select the combination of note denominations for their ATM withdrawals.

To read the full story about how Michigan First Credit Union was able to revamp and enhance their member’s banking experience, please download the case study.

About Michigan First Credit Union
Based in Lathrup Village, Mich., Michigan First Credit Union is one of the leading technology-focused credit unions in metro Detroit. The rapidly growing, full-service financial institution serves more than 87,000 members and has more than $580 million in assets. Founded in 1926 as the Detroit Teachers Credit Union, Michigan First has since expanded to serve those who live, work or worship in Wayne, Oakland and Macomb counties, as well as local businesses. Michigan First is committed to continuously investing in its members, the community, youth and financial literacy initiatives and providing members with the latest in banking technology and services. For more information, visit http://www.MichiganFirst.com.

To stay updated on news, events and more, follow Michigan First on Twitter at http://www.Twitter.com/MichiganFirstCU or “Like” Michigan First on Facebook http://www.Facebook.com/MichiganFirstCreditUnion.

About Wincor Nixdorf
Wincor Nixdorf is one of the world’s leading providers of IT solutions and services to retailers and retail banking. In the retail banking market, the company provides services and solutions to 20 of the world’s top 25 banks, among others. Wincor’s portfolio of hardware, software, maintenance, services and consulting solutions is directed toward continual refinement, automation, and monetization of the retail banking process, while also focusing on enhancement of the customer experience.

In January 2010, Wincor Nixdorf introduced its new, technologically advanced CINEO family of solutions. CINEO’s hardware, software, services and consulting offerings comprise the world’s first integrated technology solution, from any manufacturer, that is designed to provide unprecedented levels of security and cost savings while giving financial institutions and retailers comprehensive cash auditing capabilities across diverse business sectors.

Wincor Nixdorf has a presence in more than 100 countries and annual sales revenue of more than $3 billion. Headquartered in Paderborn, Germany, with manufacturing plants there and in Singapore, the company’s U.S. operations are based in Austin, Texas. For more information, visit www.wincor-nixdorf.com/usa.