How Moneris Solutions Improved Visibility into the End Customer Experience

On February 9^th INETCO hosted a webinar featuring Kin Lee-Yow, GM GM of Gateway Services & Director of Technology Infrastructure for Moneris Solutions. In case you were unable to attend the webinar, INETCO has made the recorded version available for free and On-Demand

Overview:

At the Gartner Data Center Conference held in Las Vegas this past December, Kin Lee-Yow, GM of Gateway Services & Director of Technology Infrastructure for Moneris Solutions, presented a case study on transaction monitoring and the importance of knowing how POS, ATM or other self-service payment applications are performing in the eyes of the end customer.

During this webinar Kin Lee-Yow, recaps how Moneris Solutions and their back-end payment processing partner, the Royal Bank of Canada, use business transaction management software to collaboratively manage end-to-end transaction performance for over 350,000 merchant locations.

INETCO’s VP of Marketing, Marc Borbas, also provide a demonstration of INETCO Insight®, and explain how this agentless transaction monitoring solution can be used to harness end customer experience analytics across all critical POS, ATM and other self-service channels.

Access the On-Demand Webinar at: http://www.inetco.com/webinar/moneris-solutions-shares-their-story/

I hope you find this of value.

Dan