New FCC Portal Makes Filing Telecom Complaints Easier
Creditors and collection agencies beware: The Federal Communications Commission is making it easier for consumers to complain.
Today, the government agency announced the launch of a new portal that will help consumers file comments and complaints to the FCC faster, among other functionality. Indeed, with the launch of the new portal — dubbed the Consumer Help Center — the “File a Consumer Complaint” tab got some prime time real estate: the top right hand side of the site’s homepage.
“Our new Consumer Help Center makes it easy for consumers to learn about our work and take action,” said Joel Gurin, chief of the consumer and governmental affairs bureau of the FCC, in a statement. “Here, in one place, consumers can do a number of things such as read about consumer issues, get practical advice for avoiding problems, file a complaint, comment on our rulemakings, or read what our FCC experts are saying in our Consumer Blog.”
The new Consumer Help Center is produced by the FCC’s Consumer Task Force, an inter-bureau group established by Chairman Julius Genachowski at the beginning of 2010.
Watch a video about the new portal below:
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