Umpqua Bank’s CEO Cort O’Haver to Join Bank Innovation Ignite

Cort O’Haver, CEO of Umpqua Bank, will join the fireside chat at Bank Innovation Ignite 2019.

The event will take place March 11-12 at Seattle’s Hyatt Olive 8 Hotel. You can join the event by registering here.

O’Haver has been CEO of Portland, Ore.-based Umpqua since January 2017, replacing longtime CEO Ray Davis, who had served in that position for about 23 years.

Since taking over the position at Umpqua, O’Haver has brought a lot of new elements to the bank’s innovation strategy, including the concept of “human digital.”

In a previous interview with Bank Innovation, O’Haver described this theme as:

It’s true, not just for this bank but the whole industry, that the physical delivery is not as relevant to the customer as it was a few years ago, The big question was how are we going to take our experience, which 20 years ago was very relevant, and change that to be relevant today?

As a result of this strategy, Umpqua earlier this fall launched a new type of customer engagement model called Go-To, the service uses human agents to engage with customers digitally.

To learn more about how O’Haver tackles innovation and new technologies emerging in banking at large, Register here for Bank Innovation Ignite 2019.

Bank Innovation Ignite will feature startup demos as well as sessions on data-sharing in the era of open banking, natural language banking, wealth management in the AI age, and much more. Attendees will also have the chance to seek advice and insights from fintech experts at the Innovation Bar.

O’Haver will join speakers from BBVA Compass, Fifth Third, Green Dot, Wells Fargo, HSBC, and more at the event.