Great Southern Bank taps Fiserv to enhance CX

Great Southern Bank has selected core provider Fiserv to overhaul its digital banking and payments experience. The partnership allows the $5.6 billion Great Southern Bank to use DNA, Fiserv’s real-time account processing platform, to streamline customer interactions with tellers, allow mobile deposits through the bank’s app, and use its open APIs to integrate the bank’s internal processes, Eric Johnson, vice president and chief information officer at Great Southern Bank, told Bank Automation News . “I think there's plenty of opportunity for us to improve our existing digital delivery,” he said. “The technologies and solutions we're on are starting to get a little bit long in the tooth.” Included in the expanded suite of DNA services are digital banking, debit card, checking and enterprise content management (ECM) solutions from Fiserv, according to a Fiserv release. The Springfield, Mo.-based bank will leverage other DNA capabilities like streamlining customer interactions with tellers, Chris Van Der Stad, general manager of DNA at Fiserv, told BAN . The ease of deploying the DNA platform into Great Southern Bank’s existing infrastructure will allow it to configure the product specifically to its needs, he added. From a security perspective, the bank is looking to use the platform to automate its anti-money laundering activities by correlating data from other solutions to mitigate the chance of funds being misappropriated, Johnson said. The bank joins several other financial institutions , including Carver State Bank and Brokaw Credit Union , in adopting Fiserv technologies to leverage “the ability to further automate using the openness of the platform,” Van Der Stad said. “This is an opportune time for us to reinvent what we present as our digital footprint,” Johnson said. Bank Automation Summit Fall 2022, taking place Sept. 19-20 in Seattle, is a crucial event on automation and automation technology in banking. <a tabindex="-1" title="https://bankautomationsummit.com/agenda/utm_source=Editorial&utm_medium=BAN_Site&utm_campaign=Editorial&utm_content=Agenda&__hstc=41615677.3fe700e68891f0bfd867036c89aa2d86.1650376353803.1659714508578.1659722007702.175&__hssc=41615677.13.1659722007702&__hsfp=1191625704" href="https://bankautomationsummit.com/agenda/utm_source=Editorial&utm_medium=BAN_Site&utm_campaign=Editorial&utm_content=Agenda&__hstc=41615677.3fe700e68891f0bfd867036c89aa2d86.1650376353803.1659714508578.1659722007702.175&__hssc=41615677.13.1659722007702&__hsfp=1191625704" target="_blank" rel="noopener noreferrer" aria-label="Link Learn more">Learn more and <a tabindex="-1" title="https://bankautomationsummit.com/?utm_source=Editorial&utm_medium=BAN_Site&utm_campaign=Footer&utm_content=Home&__hstc=41615677.3fe700e68891f0bfd867036c89aa2d86.1650376353803.1659714508578.1659722007702.175&__hssc=41615677.13.1659722007702&__hsfp=1191625704" href="https://bankautomationsummit.com/?utm_source=Editorial&utm_medium=BAN_Site&utm_campaign=Footer&utm_content=Home&__hstc=41615677.3fe700e68891f0bfd867036c89aa2d86.1650376353803.1659714508578.1659722007702.175&__hssc=41615677.13.1659722007702&__hsfp=1191625704" target="_blank" rel="noopener noreferrer" aria-label="Link register for Bank Automation Summit Fall 2022">register for Bank Automation Summit Fall 2022 .

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