ABNB Federal Credit Union is leaning on Eltropy’s AI solutions to drive efficiencies in member service and communication. The $957 million credit union has adopted the fintech’s AI voice agent that ABNB calls Digi, which is expected to automate 50% to 60% of inbound customer interactions, Saahil Kamath, head of AI at Eltropy, told FinAi News. The agent is effective for high-frequency use cases such as balance inquiries, transaction lookups and basic account servicing, he said. […]






