CHICAGO — PNC is introducing agentic AI into software development and seeing tangible returns, Charaka Kithulegoda, chief information officer and executive vice president of retail banking, said Nov. 18 at BIAN Banking Summit 2025.
He said the bank attributes these results to agentic AI:
- 63% faster user story completion;
(Courtesy/Bloomberg)
- 40% improvement for developer productivity on code completion; and
- 60% of final content is AI generated.
With user story completion, for example, “this 63% means we have 63% more capacity of using our most valuable people for the right things,” Kithulegoda said. Employees can look at details and spend more time on complex scenarios.
These agentic AI applications are also freeing up senior developers, he said.
Agentic AI “is enhancing the software development life cycle,” he said. “It is about having humans in the right place, at the right time, with high-quality information, so that they can enhance and accelerate the output that we get from SDLC.”
Benefiting from agentic AI in this way requires clean data, Kithulegoda said.
“Without properly defined clean data, AI is just interesting math on a whiteboard,” he said. “Now, we are not doing interesting math, we are delivering business value.”
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