U.S. Bank is expanding its small business offerings with launches of two embedded solutions this month. 

On Sept. 4, the $673 billion bank announced the following offerings for its 1.4 million small business (SMB) clients: 

• U.S. Bank bill pay for businesses; and 

• U.S. Bank payroll.  

“With these two [launches], we are now essentially investing a lot in integrated experiences,” Shruti Patel, chief product officer for business banking at U.S. Bank, told Bank Automation News.

The bill pay solution, part of the bank’s cash flow management platform, is integrated into its online banking platform, Patel said.  

The cash flow management platform was created using Fiserv’s CashFlow Central solution, built in partnership with tech provider Melio, Matt Wilcox, deputy head of financial solutions and president of digital payments at Fiserv, told BAN. 

“Over the past couple of years, we have constantly heard from [clients] that they are looking for a very comprehensive cash flow management platform,” Patel said. 

To that end, Wilcox said Fiserv has “long been looking to build out a new platform for accounts payable and accounts receivable for small business.” 

Learn more about embedded banking  

Patel noted that SMB clients showed interest as soon as the bill pay solution went live. “Even in the last seven to eight days, multiple small businesses have already started engaging with the platform and made payments.” 

This month, the bank also rolled out a payroll solution built with Gusto, a small business platform for payroll, human resources and benefits, according to a Sept. 4 release. 

The past 12 months

The latest additions to the SMB platform support the bank’s ongoing efforts to meet its business client needs, Patel said.  

“We’ve been on a journey over the last 12 months,” she said.  

In the past year, the bank’s small business unit has also added: 

• A business checking account and payments acceptance capability bundle; and 

• A customer spend management platform for small business card owners. 

Bankwide efficiency

U.S. Banks plan to manage expenses and decrease its efficiency ratio, according to its second-quarter earnings in July.  

In Q2, the bank’s efficiency ratio clocked in at 59.2%, an improvement from 60.7% in Q2 2024, according to BAN’s Efficiency Ratio Database. 

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