L&N Federal Credit Union has selected Jack Henry’s cloud-based Symitar platform to digitize the credit union as it grows its membership.

The nearly $2 billion, Louisville, Ky.-based credit union chose Jack Henry for its entire core solution suite, integration capabilities and access to secured data, Shanon McLachlan, president of credit union solutions at Jack Henry, told Bank Automation News.

“What [L&N FCU] looked at was all of our tools, current API capabilities, API plans we have and our tech modernization strategy,” McLachlan said.

The credit union, which has more than 100,000 members, wanted to expand its digital offerings while maintaining a “hyperlocal approach,” McLachlan said, noting, Jack Henry offers an omnichannel approach allowing financial institutions to take care of its clients “when they need to be taken care of right at their moment of need – whatever that is.”

For example, if a client needs access to their account in the middle of the night, 24/7 banking capabilities are available, or if a client requires representative assistance, that is also an option, he added.

“We want to make sure we’ve got those kinds of accesses both inside and outside of the institution,” McLachlan said.

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