Scotiabank’s growing digital engagement, process automation led to branch, staff reductions
Active mobile users rose 14%
Accelerated customer adoption of digital channels and internal processes automation at Scotiabank this year led to an increase in efficiencies, as well as branch closures and staff reductions. The $917.5 billion bank reported a $98 million restructuring charge related to closing 10% of its branches and a reduction in full-time employees, mainly in the middle […]
