Listen: The latest CX trend in digital banking is on-screen voice
The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or ...
Tag: voice banking
Why voice is integral to TD Ameritrade’s customer strategy
As financial services companies consider the next wave of interaction technologies, TD Ameritrade is making the case for voice as ...
nbkc bank Taps Finastra to Build Conversational Banking App
Kansas City-based nbkc bank is building a conversational banking app with Finastra on the vendor’s growing FusionFabric.cloud open platform. The ...
Why Citizens Bank Put a Special UX Team at the Heart of its Mobile App Revamp
Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the ...
Alexa Collects Huge Amounts of Data. Does That Include Financial Information?
Alexa is listening. Capital One was famously the first major bank to integrate with Alexa, Amazon's virtual assistant that resides in Echo smart ...
Top 3 Fintech Trends in May
A lot happened in the digital banking world this month, from major events in the payments worlds like PayPal acquiring ...
Voice Banking Faces Threats Before It Even Arrives
Voice banking has been touted as the technology to watch in 2018 (even on this very site), but two recent ...
Conversational Banking Still Has a Lot of Learning To Do
SANTA CLARA, Calif. - Largely triggered by Google's demo showing Google Assistant imitating human voice to book a hair appointment ...
Wells Digital Labs Focuses on Predictive Banking
What areas of innovation are banks really focusing on right now? For Wells Fargo, the ways in which banks deliver ...
Experian DataLabs Is Experimenting with a ‘Voice to Credit’ Feature
EXCLUSIVE— Experian DataLabs, the innovation center for credit bureau Experian, is experimenting with a voice banking feature, Eric Haller, executive ...
