Eltropy acquires Marsview AI to automate, enhance CX
Digital communications company Eltropy recently announced its acquisition of artificial intelligence (AI)-driven platform Marsview to streamline the contact center experience ...
Tag: video banking
How Academy Bank is using video to improve service efficiency
When customers walk into one of Academy Bank's new branches, a banker will guide them to a screen where they ...
Why OceanFirst vets all job candidates for video conferencing skills
OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, ...
Virtual Branches Catch the Eye of the Biggest Banks
A brand new chapter of the bank transformation that has been going on for years is here, and it’s about ...
Greek Bank Launches Skype Banking [VIDEO]
Now, even Skype is a banking channel. The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service ...
Video Banking Soon to Enter Homes in the U.K.
Video banking -- customers talking via video feed to bankers who may be far away -- is already a big ...
On the Way to a Self-Service Future, Video Banking
Before we arrive at completely self-service banking, we need a little mediation involving human beings. One form that mediation is ...
Customers Want Good Service, and Are Willing to Share Personal Information to Get It
Nearly 70% of customers are willing to disclose personal information in order to receive personalized service from their financial institutions, ...
How Small Can Branches Get and Still Be Effective?
Wells Fargo, known for its methodical rollout of innovations, is testing a new branch in Washington, D.C. The branch -- ...
Wealth Management for Younger Investors Demands New Approach by Banks, Survey Shows
A survey of 1,200 wealthy investors released yesterday found that the difference between older wealthy investors is not a gap -- it's ...
