Weekly Wrap: Truist CIO Scott Case talks with BI, banks use new feedback for CX
This week, Bank Innovation sat down with Truist CIO Scott Case to discuss his efforts during the merger of BB&T and SunTrust. ...
Tag: UX
Scotiabank, Fifth Third, SunTrust: Amazon, Apple inspiring UX
The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation ...
Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds
Banking consumers take a middling view of today's mobile banking applications, according to a study by Bank Innovation. In the survey ...
The Key to Good UX Design for Bank Apps Is Customer Research
PREMIUM — The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed ...
Design Lab Will Fuel USAA’s AI, UX Efforts, Exec Says
Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. ...
4 Screenshots From Ally’s New Online Banking Platform
Ally Bank announced today that it has launched a redesign on its online banking platform. Ally has around 910,000 banking ...
VIDEO: IBM on Why Now Is the Time for the Customer-centric Banking Model
Mike Hobday, banking practice leader, IBM Global Business Services, UK and Ireland, talks to Finextra about the challenges banks face ...
Bank of America’s Mobile Logins Now Outnumber Online Logins
See update here. Bank of America Corp.'s customers are "now" logging in to the bank's mobile platform in greater numbers ...
The Tablet is a Distinct Channel, and Banks Must Design a New User Experience For It
The tablet is emerging as a distinct channel, separate from both the smartphone and PC, according to a recent survey ...
