Amex Shuns Chat for Customer Service, Leaning Instead on Social Media
Amex's new online customer service popup. American Express unveiled new online customer service features yesterday that lean more heavily on ...
Tag: Twitter
Revoke HSBC’s Banking Charter
HSBC deserves to have its banking charter revoked, plain and simple. While America was in a turkey stuffing-induced slumber, HSBC ...
Square Eliminates Monthly Pricing Option, Courts Larger Businesses
Payments processor Square announced Friday that it will discontinue its monthly flat-rate pricing option in February 2014 and move all its customers to ...
Square Talks IPO, But Don’t Expect One Soon
Photo: Stokkete Last night -- the day before Twitter shares were set to begin trading, and, boy, did they begin trading ...
‘Banks’ Social Spend is Going to Increase 10x in the Next Five Years’
"Banks’ social spend is going to increase 10x in the next five years,” says Ragy Thomas, CEO of social management tool Sprinklr. ...
Amex Sync’s Lowe’s Offer Generates About 5 Retweets a Minute
What happens when American Express uses Twitter to promote a discount coupon? Try around four or five retweets a minute. ...
Posts & Tweets from Money2020
Bank Innovation is in Las Vegas for Money2020, and in addition to posting here from the conference, we will be ...
As Twitter Wades into Commerce, a Diversified Chirpify is Not Sweating It
Twitter hired a new commerce chief, Nathan Hubbard, to lead the social network in inline commerce – buying and selling ...
Chirpify Will Allow Payments Wherever Brands Advertise — Which Is Everywhere
A newly funded Chirpify is moving beyond social selling to facilitate the buying of advertised goods wherever brands are advertising. ...
Jack Dorsey Is Officially the Biggest Celebrity — in Banking
Jack Dorsey made an appearance on The New York Post's Page Six gossip page over the weekend, and that puts ...
