5 major trends impacting the financial services industry
The COVID-19 health crisis has forced organizations to pivot to new ways of working. Companies and government agencies are fighting ...
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Regulatory compliance is tricky, ignoring it is costly
If you issue a card in the United States, your company falls under the regulatory guidelines established by the CFPB. ...
To buy or build? Choosing the best path for digital transformation
Modern, cloud-based digital technology is a must-have for financial institutions seeking to enhance the customer experience, improve operational effectiveness, streamline ...
3 reasons to rethink how you collect customer information
According to a recent Forbes article, in 2021 we can expect the customer experience to become increasingly conversational. But what ...
How to provide more transaction clarity & reduce friendly fraud
In 2020, 1 in 5 consumers shopped online for the first time and experienced a lack of transaction clarity. Issuers ...
Quickest way to engage mobile customers? Try SMS
It’s ironic how smartphones are used for almost everything but making phone calls these days. One example: 9 out of ...
Effective automation requires high-quality data
Poor data quality costs organizations an average of over $15 million in losses each year. In mortgage lending, using bad ...
Want to build loyalty and reduce customer churn? Start with a seamless customer Experience
Long gone are the days of free toasters for opening an account. Or promoting online banking as a unique offering. ...
A brief guide to implementing digital card programs
Financial service providers continue to rethink and evolve delivery models to accommodate today’s need for robust self-service financial experiences. Where ...
KYC and customer service: It’s all about keeping PACE
Years ago our industry adopted the ‘Know Your Customer’ (KYC) guidelines to verify identity, assess risk and prevent fraud. This ...
