Inside Look: Scotiabank’s AI automation expansion
Canada’s Scotiabank is reaping the benefits of its AI investment across the bank, finding returns in the back office of ...
Tag: Scotiabank
Scotiabank uses AI to automate targeted sales pitches
One of Canada’s largest banks is leveraging its artificial intelligence (AI) platform to automate sales pitches to customers. Scotiabank last ...
Enhancing the customer journey through smart automation
High-leverage opportunities for customer journey improvements Removing friction to deliver simple, easy, fast Aligning front-end delivery (web, mobile) to back-end processing ...
Scotiabank’s Rose to speak at Banking Automation Summit
Shawn Rose, EVP and Chief Digital Officer, Scotiabank FinAi News is pleased to announce that Shawn Rose, executive vice president and chief ...
RBC fuses payments and messaging for business clients
Royal Bank of Canada is using digital money transfer service Interac to help corporate clients follow up with their customers ...
As ‘super apps’ gain ground, banks navigate user experience hurdles
With the rise of Alipay and WeChat in Asia, and the growth of e-commerce and banking capabilities within platforms like ...
Scotiabank, Fifth Third, SunTrust: Amazon, Apple inspiring UX
The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at FinAi News ...
RBC focuses on digital products as mobile adoption spikes
Royal Bank of Canada is growing its digital product portfolio as mobile user adoption grows. In a call with investors ...
RBC is redesigning its app experience for younger customers
The Royal Bank of Canada is giving its app a millennial makeover and branding the new offering RBC Mobile Student ...
Canada-based Manulife Bank is betting on conversational AI to hook customers
The Canadian banking ecosystem, a walled fortress comprised of a handful of major institutions that own most customer relationships, recently ...
