Banks ranked on their crisis CX
As consumer banking preferences shift during the pandemic, financial institutions have had to adjust servicing models and communication channels. While ...
Tag: regions bank
Have Banks Caught Up with Credit Unions on Customer Service?
After a decade of lagging behind, banks may finally have closed a gap with credit unions when it comes to ...
Banks Need to Think of Their Customer Service in Terms of Seconds, Not Minutes, Regions Bank Says
EXCLUSIVE—Consumers are impatient, and growing less and less inclined to fill out the long forms necessary to apply for a ...
Your Bank’s Social Media Strategy Needs to Drive the Consumer Experience (and Revenue), Says Regions Bank
EXCLUSIVE—Social media strategy is a must for all areas of business in today’s world, including banks—who, fighting against entrenched perceptions ...
11 Ways Fintech and Banking Will Change in 2017
It’s almost time to wave goodbye to 2016. This was a big year for fintech, with new regulations, new startups, ...
Regions to ‘Refresh’ Digital Offerings as Avant Comes Online
Regions Financial Corp. is using its upcoming Avant deployment as an opportunity to "refresh" its digital offerings. The bank's CEO, Grayson ...
Wealth Management Still a ‘People’s Business,’ New Regions Exec Says
Digital advisory — a.k.a. robo advisory — is a trend to “watch closely,” according to Kate Randall Danella, Regions Bank's ...
Regions Bank Teams Up with Marketplace Lender Avant
Regions Bank teamed up with online marketplace lender Avant Inc. to provide customers with a streamlined loan application and underwriting ...
The End of ‘Bankers’ Hours’ at Regions
It might be time to retire the term “bankers' hours.” Regions Bank announced Friday that customers are now able to ...
Regions Aims to Close Gap Between Online and Mobile Customers
The number of mobile customers has not yet equaled the number of online customers at Regions Bank -- but "the gap is closing," ...
