The Key to Good UX Design for Bank Apps Is Customer Research
PREMIUM — The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed ...
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Top 3 Fintech Trends in May
A lot happened in the digital banking world this month, from major events in the payments worlds like PayPal acquiring ...
People Prefer Bots to Humans When It Comes to Money Matters
How much would you discuss with Erica, Nomi or Eno? And no, those aren’t people, but virtual assistants provided by ...
Voice Banking Faces Threats Before It Even Arrives
Voice banking has been touted as the technology to watch in 2018 (even on this very site), but two recent ...
PayPal’s Platform Strategy Brings It Closer to Banking Services
PayPal wants to be the world’s largest open payments platform, according to CEO Dan Schulman. At the heart of this ...
Payments Competition Heats Up as Adyen Confirms IPO
The payments technology space just keeps getting hotter. Last week, U.S. payments business PayPal bought iZettle, while today Dutch payments ...
IBM and Crédit Mutuel Demonstrate AI Can Help Bank Employees, Not Just Customers
Many banks have started using artificial intelligence to enhance customer service, whether through chatbots, customer acquisition or money management capabilities. ...
2018 May Be the Year of Conversational Banking
Conversational banking is in the spotlight. Google’s recent voice demo with Google Assistant has led many to look for — ...
Could Digital Identity Solve the Onboarding Issue for Banks?
With all the digitization efforts (PSD2 went live in January and GDPR will take effect in two days) in the ...
Small Business Banking Catching Up in Innovation Race
There are quite a few lending solutions these days for small businesses — Funding Circle, OnDeck, Kabbage, and Square Capital, ...
