Listen: The rise of synthetic fraud in BNPL
Synthetic identities are increasingly used to attack buy now, pay later (BNPL) offerings, says Mike Cook, vice president of fraud ...
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Listen: Tech determines customer emotions, intentions by tone of voice
“Your call may be recorded for quality assurance.” Customer service systems often automate call recording and processing analysis, but you ...
Best practices for banks scaling to $1B in assets
When approaching the $1 billion asset size mark, banks have more to think about than just popping champagne. Attention from ...
Bank of America to upgrade client communication in digital app
Bank of America is looking to upgrade its client communications after auto loans are approved as the bank continues to ...
RBC digital banking users gain access to Plaid, Yodlee apps
Royal Bank of Canada’s (RBC) 14 million digital banking users soon will have access to the Plaid and Envestnet | ...
Inside Look: How TD Bank deploys robo-advisors for end-to-end wealth automation
From cloud-native payments to back-office robotic process automation (RPA), automation can be found in no-fuss applications across the banking ecosystem, ...
Listen: Best practices for banks using intelligent document processing
Use cases for intelligent document processing (IDP) include automating the know your customer (KYC) process. The KYC process previously was ...
Transactions: Glia delivers customer service tech at Community First
The $2.5 billion Community First Credit Union has implemented customer service technology from Glia. Glia's digital customer service tools allow ...
Thought Machine launches cloud-native payments platform
Core provider Thought Machine’s automated cloud-native payment platform for banks is live after 18 months of development. Vault Payments was ...
Green Dot undergoes technology transformation
Green Dot is in the midst of a technology transformation that it estimates will save the digital bank $35 million ...
