With 4.3 million new business applications processed in the U.S. in 2020 ― an increase of 23% from the prior ...

Digital banking solutions provider Backbase was ranked best-in-class in a new evaluation of eight banking point solutions vendors. Aite-Novarica Group's ...

Citizens Bank is refining its approach to consumer data usage, chatbot tech and combining online experiences with human expertise, thanks ...

Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent ...

Capital One is leaning into its technology investments and digital roadmap as it looks to rebound from the economic disruption ...

Citibank launched a marketing campaign in May that gained the bank 270,000 new online accounts for existing customers who had ...

As questions around government economic relief flood financial institutions’ call centers, flustering customer service employees, some credit unions are stemming ...

Legacy technology systems failed to serve SMEs during the pandemic, and especially throughout the origination process of the Paycheck Protection ...

As financial institutions search for creative ways to reach consumers during the pandemic, more are turning to social media to ...

As many banks chase automated solutions to process and service Payment Protection Program loans for existing small to medium sized ...