Driving toward strategic change in banks
By Mark Reeves, Partner Faced with a continually sluggish economy, banks continue to look for ways to improve their cost ...
Tag: operations
Paperless Transformation: Next Steps for Maximizing Benefits Across the Enterprise
By Marcia Wakeman, Partner The financial services industry has made great progress in recent years toward eliminating paper-driven processes. Going ...
Monitoring Transactions Without a Forklift
With so many business expectations evolving around the consumer experience as a focal point, why has transaction-centric application performance monitoring ...
Is Capital One Too Big to Succeed?
Being ahead of the curve might not be a good thing at Capital One Financial Corp. Richard D. Fairbank, Capital ...
Aligning Payment Processing Services and Customer Experience
Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was ...
Are IT operations teams adopting transaction-based APM?
Recent reports from research firms Quocirca and Trac Research indicate that transaction-based application performance monitoring (APM) is becoming more essential ...
