Citi tweaks digital channels to handle COVID-19 volume spike
As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. ...
Tag: mobile banking
How Citi scored 270K new online accounts in May
Citibank launched a marketing campaign in May that gained the bank 270,000 new online accounts for existing customers who had ...
Citizens Bank readies mobile app revamp after COVID delay
Citizens Bank is overhauling its 17-year-old mobile app, a move that should improve both the customer experience on the front ...
M&T Bank’s new cash flow tool supports customers amid crisis
Buffalo, N.Y.-based M&T Bank rolled out a cash flow feature on its Money Smart personal finance platform this week to ...
Challenger NorthOne raises $21M to solve pain points for small businesses
NorthOne wants to bank “mom and pop” businesses across the U.S. and has raised $21 million in Series A funding ...
Banking startup Level enters the high-yield savings race
Level, a digital banking startup based in San Francisco, is trying to hook customers with a 2.1% savings account annual ...
Texas digital-only bank offers miles instead of interest
As digital banks strive to lock in customers, a Texas-based newcomer to the industry is betting on travel miles as ...
Branches still pay off for Canada’s banks even in the app era
In a world reliant on smartphone apps, bank branches may no longer be Main Street mainstays, with red velvet ropes between brass ...
How TD Canada Trust is personalizing its in-app experience
As customers navigate through TD Canada Trust's digital banking platform, the bank is looking to data analytics tools to make ...
With Plaid, Wells Fargo gives customers a new lever to control their data
Wells Fargo has entered into a data-sharing agreement with aggregator Plaid in an effort to safeguard customer data and, consequently, ...
