Critical steps to successful bot governance
When organizations begin using software robots, or bots, their governance is not always a priority. This lack of attention to ...
Tag: KeyBank
Blend Labs integrates acquisition’s mortgage automation process
Fintech Blend Labs is integrating a title and escrow company it acquired June 30 into its platform as part of ...
Lessons learned: PPP spurs new automations and fintech partnerships
It was a wild ride, but the stream of federal Paycheck Protection Program (PPP) money has finally run out. However, ...
Inside Look: KeyBank ramps up RPA and process mining efforts
KeyBank projects that 450 full-time equivalent (FTE) worker processes will be automated by January 2022, requiring the $176 billion bank to augment its automation team. The ...
KeyBank prototypes digital conversation with IBM’s Watson
KeyBank is teaming up with IBM’s Watson to prototype a digital conversational experience, as part of its goal to combine ...
KeyBank’s Justin Hunsaker speaks on automating the customer experience at Bank Automation Ignite
Justin Hunsaker, head of omnichannel experience at KeyBank, will speak on automating the customer experience during the Bank Automation Ignite ...
Inside look: New data drives banks’ mobile UX
Each day, KeyBank’s digital team receives two reports. To start the day, the team receives a qualitative report with subjective ...
BI Build: Banks, fintechs detour to keep up with shifting demands
Banks and fintechs rejigged their digital roadmaps during the initial sting of the pandemic and, six months later, continue to ...
TD Bank joins Citi and KeyBank to increase mobile check deposit limits
Big banks continue to recreate the branch experience through their mobile apps. Barry Baird, head of payments capability and delivery ...
KeyBank upgrades relationship banking with human-digital approach
KeyBank is embracing a human-digital strategy. The Cleveland-based bank, which has $156 billion in assets, is using banker-led consulting sessions, ...
