Weekly Wrap: Credit card customer satisfaction falls, and tech jobs move inland
Customer satisfaction with credit card issuers has dropped since the start of the COVID-19 pandemic due to card terms and ...
Tag: J.D. Power
Credit card customer satisfaction falls off amid pandemic
Communications between credit card issuers and customers must improve to reverse the “significant decline” in U.S. consumer credit card satisfaction ...
As ‘super apps’ gain ground, banks navigate user experience hurdles
With the rise of Alipay and WeChat in Asia, and the growth of e-commerce and banking capabilities within platforms like ...
Retail Banking Customer Satisfaction has Improved, But Only Slightly
Customer satisfaction in the overall retail banking industry has improved over the last twelve months, but ever so slightly, according ...
Bank of America Mobile App Now Allows Seamless Connection to Merrill Edge
One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage ...
USAA Tops Two Separate Mobile Banking Surveys
Customer satisfaction is the best way to measure the success of a banking app. Even with the most innovative features, ...
Robo-Advising on the Rise Among Full-Service Millennials
One fourth of full-service millennial investors have either tried, or are actively using, a robo-advisory platform, according to a new ...
